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Champagne One

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Champagnes

Champagnes

Privacy Policy

Champagne One is committed to protecting your privacy and advising you about how we use your information. This policy explains how and when we use your personal information, along with your rights and how we keep it secure.

If you have any questions about this policy, or any of our privacy practices, please contact us by e-mailing info@champagneone.co.uk, or writing to us at:

Data Protection
Champagne One
25 Ovenden Road
Halifax
HX3 5QG
Alternatively, you can telephone us on 0808 168 2858.

Who are we?
We are Champagne One, a company registered in England and Wales under company number 9911052. Our registered office is 25 Ovenden Road, Halifax HX3 5QG and we provide online retail of champagne, wines, whisky etc.

How do we collect your information?
We collect your information when you interact with us, which includes:
> Sending us a message on our website, or contacting us by phone, e-mail or post about any of our services;
> When you use our website, for example browse through our pages;
> Speaking to us through the ‘Live Chat’ function on our website;
> When you sign up to our services, for example if you sign up for our newsletter

How do we use your information?
We use your information to:
> Communicate with you about the latest champagne offers which we feel may be of interest to you and to which you have agreed to receive;
> Process our invoicing and packaging arising from the orders you have made.
> Notify you via email with the tracking details to your parcel(s).
> Notify you of any changes to the services that we provide;
> Seek your views or comments on services that we offer; or

How long do we keep your information for?
We will only ever keep information for as long as needed to fulfil the original purpose. For example, if you speak to us via our LiveChat system, we will only ever retain the chat history for the duration of the chat – as we have no reason to store it longer. Some information (for example invoices) we are required to retain for legal reasons for a specific length of time.

If you would like to understand how long a specific piece of information is retained for, we encourage you to get in contact with us.

Who has access to your information?
We will never sell, rent or pass your information onto any third parties without your permission. 

If you communicate with us via our LiveChat function on the website, the information collected will include your name, IP Address and any message(s) communicated with us. 

We collect your invoice payments via Direct Debit, your details (name, address and direct debit details) will be handled by our third-party payment processor (SagePay). Their privacy policy can be found by clicking here: https://www.sagepay.co.uk/policies/privacy-policy

If, for whatever reason, we are required to hold passwords or other details for your systems (such as to allow us to support your servers), this will always be kept in an encrypted format to which only Champagne One will have access to.

Cookies
We use cookies to improve our website and provide a more personalised service to you. Cookies are small files that are stored on your computer to recognise when you visit us, how you use our website etc.  These cookies do not contain any personal information but you can turn off cookies by changing your internet browser settings.

Your rights
You can choose whether you want to receive marketing information from us. If you receive an e-mail from us, you can opt-out at any time by clicking the unsubscribe link at the bottom of the e-mail. Additionally, you can change your choices by:

Writing to us: 25 Ovenden Road, Halifax, HX3 5QG

Phoning us: 0808 168 2858

E-Mailing us: info@champagneone.co.uk

How you can access your information
It is important that your information that we obtain is kept up-to-date and accurate. If you feel that any of your information has changed (for example your address, or telephone number), please contact us by e-mailing info@champagneone.co.uk, or writing to us at Data Protection, Champagne One, 25 Ovenden Road, HX3 5QG. Alternatively, you can telephone us on 0808 168 2858.

You also have the right to access any information that we hold about you by contacting us using the details above. There is no charge for this, and we will fulfil your request within 30 days.

16 and under
If you are aged 16 or under, please ask permission from your parent or guardian before providing us with your personal information.

Changes to this policy
We may change this policy to reflect new features or services that we provide; regularly check this page to stay up to date. However, we will always let you know (for example by e-mailing you) about any changes to the way we use your information.