Categories

Shipping & Returns

Shipping:

Our competitive pricing doesn’t just apply to our range of Champagne products – it also applies to our shipping costs. We use ParcelForce for our delivery service. If you're a business customer needing an urgent delivery, please contact our team.

 

UK Shipping costs and details:

2-4 Business Day Delivery: £6.95

Next Business Day Delivery: £8.95

Next Day Express AM Delivery: £11.95

Next Day Express 10AM Delivery: £14.45

Next Day Express 9AM Delivery: £18.45

Saturday delivery £24.95

 

Orders must be placed before 1pm for next-day delivery.

 

On all orders above £250, we offer free next day delivery.

On all orders below £250, we offer delivery from just £6.95.

We do not dispatch orders on weekends or bank holidays.

 

Our delivery service is available for Mainland UK orders. For non-mainland orders (inc Scottish Highlands), please contact us prior to placing an order.

We also worldwide shipping, and for European countries please refer to the list below. If the country you're looking for is not in this list, please do not hesitate to contact us.

  • Albania - £65
  • Andorra - £60
  • Austria - £35
  • Belgium - £20
  • Bulgaria - £40
  • Croatia - £40
  • Czech Republic - £35
  • Denmark - £15
  • Estonia - £35
  • Finland - £35
  • France - £25
  • Germany - £25
  • Gibraltar - £60
  • Greece - £50
  • Guernsey - £20
  • Holy See Vatican City - £60
  • Hungary - £35
  • Ireland - £22
  • Italy - £25
  • Jersey - £15
  • Latvia - £35
  • Lithuania - £35
  • Luxembourg - £20
  • Malta - £70
  • Monaco - £25
  • Netherlands - £20
  • Norway - £30
  • Poland - £35
  • Portugal - £35
  • Romania - £40
  • San Marino - £30
  • Slovakia - £35
  • Slovenia - £35
  • Spain - £30
  • Sweden - £35
  • Switzerland - £30
  • Turkey - £40

For all other international countries; the shipping costs varies depending on weight of your parcel - to discuss further and receive an estimate; please do not hesitate to contact us. 

Please check with your local customs whether a customs charged is incurred, as once the parcel has reached another countries destination - it is no longer our responsibility.

In event that a product is out of stock, we will always contact you prior to dispatching your items.

If you require your products delivering on a specific day, please contact us to discuss.

Once your order has been shipped, you will receive a tracking number which you can then track throughout delivery. 

  

Returns:

We offer a comprehensive returns service on all of our products. In addition to complying with the Consumer Contracts Regulations (i.e. Distance Selling), we offer a unique 14-day returns policy. If the product is unopened, you can return it to us within 14 days of delivery for a full refund.

For all returns, please contact our Customer Services team by clicking ‘Contact us’ at the top of this page.

The original standard delivery charge will be refunded (please note that additional premium delivery surcharges are not refunded).

In event that your product is faulty/damaged on arrival, please contact our team within 48 hours. Please ensure items are inspected on arrival, and any damage is written on the delivery providers paperwork.

In event of the cancellation, you can cancel within 24 hours; anything out of this deadline incurs a 25% handling charge due to us ordering in the relevant stock and starting your order process.