Ordering
Is there a minimum order value?
There is no minimum order value, however all orders below £250 are subject to a small delivery charge, details of which can be found on our ‘Shipping and Returns’ page. Please input your post-code for accurate postage calculations.
How can I cancel an order?
Please contact us to cancel orders. Please note that if an order has been processed, it may not be possible to cancel immediately, and you may have to use our returns procedure instead.
When trying to place an order, a message saying 'Invalid token' appears, what should I do?
In the unlikely event that this message appears, please try a different internet browser, or try placing the order on a different device (i.e. a different phone, tablet or laptop). If you continue to have issues, please do not hesitate to get in contact with us.
Can I obtain products that are not shown on your website?
Whilst our main stock range is shown on our site, we would request that you contact us so we can attempt to search the markets to find your requested drinks.
Where can I find more information on your products?
When browsing through the products, clicking the image opens up the Description page. For any further information, please contact us by using the details on our ‘Contact us’ page.
Do you accept payments by PayPal?
In addition to all major cards, we also accept payment by PayPal.
Delivery
How late can I place an order for next-working day delivery?
We aim to process orders for next-working day delivery if they are received by 1pm. Please note that we do not process orders on weekends or bank-holidays.
Do you deliver on Saturdays?
We offer a Saturday service on all of our deliveries, providing they are received by the 1pm cut-off point.
What delivery services do you offer?
We offer a comprehensive next-day delivery service. Standard next-day delivery is free on orders above £250. For full details on our Delivery policy, please visit the ‘Shipping and Returns’ page.
Returns
What is the 365-day return policy?
In event that you no longer require your product, you can return the product (as long as it is unopened) within 365 days of delivery for a full refund (exc delivery charges). For further information, please visit our ‘Shipping and Returns’ page.
Other
Do you offer a corporate service?
We offer a service tailored to businesses, and also offer bulk-purchase discounts. Please visit our Corporate orders page for further information, or contact us on our free-phone number.
Is your site safe to use?
Your data is handled in accordance with the Data Protection Act, and we use secure SSL technology throughout the site. When shopping online, always ensure a padlock is visible (usually near the address bar).
What is your complaints policy?
In the event that you are not happy with your purchase, or any other aspect of the process, please contact us as soon as possible. We strive to deliver an outstanding level of service, and apologise that you feel the need to complain. Please contact us by clicking the ‘Contact us’ link at the top of this page.